Services

Our services include;

· advance ticket sales to the general public and other interested groups eg club or society members;

· back office support to take orders from exhibitors and trade stands;

· complete fulfilment operation, let us send out your tickets and other packs;

· sales made via web based shop using secure banking service offered by HSBC;

· funds received ring-fenced into a bank account setup in your name;

· customer information hotline;

· weekly reporting of sales and pertinent call centre statistics; and

· almost anything else you might consider outsourcing.

Our telephony solution can allocate you a non geographical number eg an 08745 or a normal STD number designed to mimic your event's location. We use intelligent routing to handle incoming calls through the use of traditional menus and can manipulate the point of delivery depending on the time of day or the length of time the caller has been in the queue. In any case we aim to handle the call within 90 seconds.

The e.shop can interface with your own event site and allow visitors to place orders themselves. In fact marketing programmes can be designed to maximise web sales which would directly reduce our fees. In either case web sales and those taken by the call centre are processed through the same back office allowing a single reporting suite to keep you informed on the progress of your event sales.